Critter Sitters of Lexington, Inc.

Locally Owned & Operated Since 1984

Return Home Policy

We ask all Clients to confirm they have returned home as planned.  Client must call or text Critter Sitters upon return home to avoid an additional visit/charge.

Late Departure/Early Arrival

It is not unusual for trip plans to change at the last minute. However, Critter Sitters carefully schedules time to service you and your many other Clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates as scheduled.

Payment & Cancellation Policy

Daily Clients:(weekly usage year round)
If visits are cancelled with less than a 24-hour notice, client agrees to pay for originally scheduled visit.  

Payment is due weekly or bi-weekly, and cannot exceed 10 visits.


Vacationers:
(Clients who request services "as needed")
If a cancellation is made with less than a one-week notice, the client is responsible for 50% of the original reservation.

Payment is due on or before the 1st scheduled visit. Failure to pay will result in a 5% penalty for every day payment is late. 

Reservation Policy

 Daily clients                        Vacationers                         Peak holidays

 24-hr. notice                1-week notice                 2-week notice

Inclement Weather Plan

For the safety of your pets and our sitters, if the temperature drops below 20 degrees, or if there are hazardous weather conditions (icy or slick side walks, severe thunderstorms, lightning, hail storms, etc.), walking/outside time will be limited to a potty break.  Remaining time will be spent indoors.
When temperatures are above 90 degrees, walking time is limited. 

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